Terms and Conditions for Clients
a. Student Xpress is an agent for the introduction of one or more tutors to the Client. Student Xpress does not provide tutoring services. We are a tutoring agency and we are a party to this contract.
b. You are referred to in this contract as ‘the Client’, and you are the other party to this contract. You agree to the purchase of tutoring services on behalf of ‘the Student’. ‘The Student’ may be yourself or another person. The Student is the person who receives the tutoring service through sessions of tutoring.
c. The Client agrees to these terms and conditions which relate to Student Xpress’ introduction of a tutor to you.
d. The tutoring services are provided by the Tutor under a separate agreement between the Client and the Tutor. See below on this page for this agreement.
e. The Termination or Conclusion of the Agreement occurs when all of the obligations under this contract are complete or discharged, excluding the ongoing undertakings in paragraph 5c and 5d of this contract. Conclusion of the Agreement will typically occur at the end of the final lesson but may occur at another time in accordance with Section 6 of this contract.
a. The Client acknowledges that these terms govern the legal rights and obligations between the Client and Student Xpress. Student Xpress reserves the right to alter these terms and conditions.
b. No variation or alteration of these terms by the Client shall be valid unless expressly approved in writing by Student Xpress.
c. This agreement is governed by the laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales.
3. Contractual Relationship
a. Student Xpress provides introductions of Tutors to Clients and vice versa; Student Xpress is an agent for the Tutor. It also collects fees from the Client on behalf of the Tutor together with its own fee relating to its administration and introduction commission. The hourly rate for tuition includes the tutor’s fees and Student Xpress’ own fee. VAT is applied where appropriate.
4. Agreement with the Tutor for the provision of tutoring services
a. A Tutor will be deemed to have been introduced to the Client by Student Xpress in the event that either the name of the Tutor is provided to the Client by Student Xpress following the request for a Tutor by the Client, or Student Xpress arranges for a Tutor to contact the Client following such request for a Tutor provided by the client to Student Xpress.
b. By booking a Session with the Tutor, the Client agrees to be bound by these Terms and Conditions and by the terms and conditions which govern their relationship with the Tutor.
c. The Tutor is self-employed and engaged by the Client to provide tuition to the Student. Clients should be aware that the Tutor does not have power to bind Student Xpress in any way.
5. Prohibition of other Arrangements
a. The Client will not agree any alternative fees with the Tutor and agrees not to render any direct payments to the Tutor.
b. The Client is not permitted to enter into any private arrangements with any Tutor introduced by Student Xpress. The Client undertakes to make all bookings with Tutors introduced by Student Xpress exclusively through Student Xpress.
c. A breach of these terms will render the Client liable to account to Student Xpress for all sums received by the Tutor direct from the Client or from a new Client without deduction and Student Xpress shall be entitled to seek injunctions against the Client to prevent further breaches. These obligations continue beyond the termination or conclusion of this agreement.
d. Should you wish to recommend one of Student Xpress’ Tutors to any other Potential or Actual Client, that Client must contact Student Xpress to make a booking through the agency.
6. Replacements and Termination
a. If the Tutor is unable to complete the Course of Tuition, or the Client requests a replacement Tutor because they are not satisfied with the original Tutor assigned to them, Student Xpress will endeavour to find up to two suitable replacement Tutors with regard to the level and subject for which tuition is required.
b. If Student Xpress is unable to find such a suitable replacement Tutor within a reasonable time to complete the remaining Sessions of the Course of Tuition, Student Xpress will refund a portion of the fees pre-paid by the Client representing the number of sessions that the Tutor or any replacement Tutor has been unable to complete.
c. If the replacement Tutors meet Student Xpress’ criteria for suitability for the job in terms of subject and level knowledge and is available at the same time or another time convenient for the Client, then Student Xpress has fulfilled its obligations; if the Client then wishes to terminate the Tuition mid-Course, the provisions of paragraph 6d will apply.
d. If the Client wishes to terminate the Tuition mid-Course for any reason, no refunds can be granted for the balance of sessions that have been taught; furthermore, one week’s notice must be provided. In that week the Client may choose to utilise the Session or Sessions that were planned to occur during that week, or not, but will not be refunded if the Client chooses not to utilise the Session or Sessions during that week. Student Xpress will refund all monies prepaid excluding fees for the sessions that have already been taught and those fees for the week following the notification of Termination.
a. The Client can pay either by bank transfer or in cash at any bank for the first lesson. Thereafter if the Client is paying monthly payment can be made via our online payment system.
b. The Client will pay on a monthly basis in advance. The Client will be invoiced during the last week of the month in respect of tuition that will be delivered in the course of the following month.
c. Exceptionally we may allow some clients to pay on a weekly payment basis. Invoices will still be issued monthly but will have weekly payment dates. These must be paid two business days before the scheduled lesson. If the invoice is not paid on time, the lesson will be cancelled.
d. Tuition will not begin prior to receipt of payment for the month or period in question.
8. Client’s Responsibilities
a. The Client shall notify Student Xpress immediately and without delay and in any event within 24 hours if the Tutor fails to attend work or notifies the Client that (s)he is unable to attend work for any reason.
a. Provided the Client gives clear prior consent in writing, the Tutor may obtain educational resources such as textbooks on behalf of the Client/Student. As stated in Prohibition Of Other Arrangements, the Client agrees not to render any direct payments to the Tutor. Student Xpress must be informed of any such arrangement to obtain educational resources, and will arrange reimbursement for the Tutor via invoice to the Client.
a. Student Xpress does not accept any liability for any claims by the Client arising out of or related to the provision of tutoring services by the Tutor.
b. Student Xpress does not exclude liability that is not permitted to be excluded by law, and in particular we do not exclude liability for death or personal injury arising from Student Xpress’ own negligence.
c. Student Xpress will not be liable to the Client or any third party for any act, omission or error (whether wilful, negligent or otherwise) of the Tutor.
d. Whilst every effort is made by Student Xpress to give satisfaction to the Client by ensuring reasonable standards of skills, integrity and reliability from Tutors and further to provide them in accordance with the Client’s needs, Student Xpress is not liable for any loss, expense, damage or delay arising from the negligence, dishonesty, misconduct, accidental or deliberate damage to property during the assignment or lack of skill of the Tutor.
e. The Client shall indemnify and keep indemnified Student Xpress against any costs, claims or liabilities incurred by Student Xpress arising out of any Assignment or as a result of any breach of these Terms by the Client.
f. Student Xpress does not accept any liability for the consequences of tuition, including, but not limited to, exam results and dissertation scores.
g. Student Xpress is not responsible for insurance arrangements in respect of the Tutor providing tutoring services and the Client should note that this is the case.
11. Scheduling and Cancellation
a. Clients should be aware that there can be considerable preparation involved before each Session of tuition, in addition to travel time and cost to the Tutor.
b. Notice of cancellation of a scheduled tutoring Session for any reason whatsoever must be given by the Client to Student Xpress more than six hours prior to the scheduled Session. If notice is given more than six hours prior to the scheduled Session, the Client will not be charged for the Session.
c. If notice of cancellation of a scheduled tutoring Session is given within six hours of the start of the Session, then the Client will be charged with full payment for the first hour of that tutoring session, unless the Tutor deems the cause of cancellation to be unavoidable and agrees not to accept payment for the Session.
d. Should the Tutor not be available on the day, the Client will be informed, and a re-arranged time may be offered by the Tutor. If a suitable alternative time cannot immediately be arranged, Student Xpress must be immediately informed and this will be a credit Session that the tutor and client can arrange in the future.
e. If a tutorial falls on a Bank Holiday or other national or religious holiday that either the Tutor or the Client wishes to observe, then an alternative Session must be arranged and Student Xpress must be informed of any new arrangements.
f. If the Student is late for a Session, the Tutor may choose to but is not obligated to work beyond the scheduled end time, and the Session will be charged at the usual price, whether or not the Tutor works beyond the scheduled end time. If a Tutor is late for a Session, then it is the duty of the Tutor to arrange to make up the lost time.
g. Prior to Sessions, Clients will receive a lesson reminder from Student Xpress via email on behalf of the Tutor.
h. Cancellations by the Client of more than 3 weeks in succession, or that which Student Xpress perceive as unreasonable, regular cancellations, will be considered for immediate termination of contract, at Student Xpress’ discretion.
12. Data Protection
a. The Client agrees that they will not disclose any confidential information concerning the Tutor or Student Xpress to any person for the duration of this agreement and for a period of five years after termination of the agreement, save as required by law, court order or any governmental or regulatory authority. More detailed information is available in the Privacy and Data Collection Policy available on Student Xpress’ Website.
Agreement between Tutors and Clients
1. Status of this Agreement
a. This agreement forms the contract between the Tutor and the Client when Student Xpress has effected an introduction and both the Tutor and the Client have agreed to undertake tuition.
b. By agreeing to teach the Student, the Tutor agrees to this contract. By agreeing to have the Student tutored by the Tutor, the Client agrees to this contract. The Tutor and the Client acknowledge that these terms govern the legal rights and obligations between them.
c. This contract should be read alongside the Terms and Conditions for Clients and Terms and Conditions for Tutors.
d. These terms constitute the whole agreement between the parties and no variation or alteration of these terms shall be valid.
e. The parties agree that this agreement is governed by the laws of England and Wales regardless of where tuition takes place.
f. The Client is the person who agrees to the purchase of tutoring services on behalf of the Student. The Student may be the same person as the Client or another person. The Student is the person who receives the tutoring service through sessions of tutoring. The Tutor delivers the tutoring service.
2. Provision of Tutoring Services
a. The Tutor is self-employed and this should be noted by the Client. Student Xpress acts as agent for the Tutor by introducing the Tutor to the Client.
b. The Tutor will carry out the tutoring services professionally, with due skill, diligence and care.
c. The Tutor is responsible for the content of the lessons and will prepare the lessons in accordance with the Client’s instructions and/or a relevant exam syllabus or qualification syllabus as appropriate. The Tutor’s methods of teaching and content of lessons are those of the Tutor alone and are not supervised or controlled by Student Xpress.
d. Tutors are responsible for providing all reasonable teaching materials.
e. The Client and the Tutor are jointly responsible for agreeing a safe and suitable environment for the tutoring to take place. This will usually be the Student’s home.
f. It is the obligation of the Tutor to ensure that their timesheets are accurate and up to date; however, Clients should assist Tutors in carrying out this obligation by signing the timesheets when asked, in order to confirm the accuracy of the information on the sheet. Clients have no obligation to sign inaccurate timesheets and if they believe the information on the timesheet is inaccurate, they should contact Student Xpress.
g. The Tutor will not provide or agree to provide any services or carry out any work for the Client or the Student other than Tuition, save with the prior consent of Student Xpress.
3. Fees and Financial Arrangements
a. Student Xpress, as agent for the Tutor, will agree an hourly rate for tuition with the Client. The Tutor and the Client agree that all payments will be done through Student Xpress as the agent for the Tutor. The hourly rate may not be changed by the Tutor or the Client without written authority of Student Xpress.
b. The Tutor and the Client agree not to make any private arrangements for tuition with each other or with other Tutors or Clients introduced by Student Xpress. A breach of this obligation will render the Tutor and the Client liable to account to Student Xpress for all sums paid and received, and Student Xpress will be entitled to seek an injunction against the Tutor and the Client to prevent further breaches. This obligation continues beyond the end of this agreement and the conclusion of the course of tuition.
c. The Client may instruct the Tutor to acquire particular educational or teaching resources on behalf of the Client/Student. Student Xpress must be informed of any such arrangement, and we will arrange reimbursement of the Tutor via invoice to the Client. Tutors are not permitted to accept funds directly from the Client for any reason; Clients are not permitted to pay funds directly to the Tutor for any reason. Clients will have to confirm any such arrangement in writing.
4. Cancellations and Scheduling
a. The Tutor will provide to the Client notice of any proposed holiday dates and request the same from the Client, in order to schedule lessons at a convenient time for both parties. In the event of cancellation of a scheduled lesson, Student Xpress must be informed and an alternative date agreed between Client and Tutor.
b. Clients must give notice of cancellation of any scheduled lesson more than six hours before the session is due to begin. If notice is given by that time, there is no charge to rearrange the session, and we do not charge for the session on behalf of the Tutor.
c. If notice is given six hours of the start time of the session, then Student Xpress will charge for the first hour of session on behalf of the Tutor unless the Tutor views the reason for cancellation to be unavoidable, and they choose not to charge for the session.
d. If the Student is late for a session, the Tutor may choose to but is not obligated to work beyond the scheduled end time, and the session will be charged at the usual price, whether or not the Tutor works beyond the scheduled end time. If a Tutor is late for a session, then it is the obligation of the Tutor to arrange to make up the lost time.
a. Student Xpress is not responsible for insurance arrangements in respect of the Tutor and their provision of tutoring services, and the Client should note this.
b. Student Xpress does not accept any liability for any claims by either the Client or the Tutor relating to the provision of tutoring services or any related matters.
c. Student Xpress does not exclude liability that is not permitted to be excluded by law.
d. The Tutor is engaged by the Client only to provide tuition and is not responsible for the safety, wellbeing, welfare and care of Students or for the protection of any person’s property. Clients who choose to leave the Student alone with the Tutor during the tutorial do so of their own free choice and at their own risk.
Terms & Conditions for Tutors
1. Status of Terms and Conditions
a. Student Xpress reserves the right to alter these terms and conditions.
b. This agreement is governed by the law of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales.
c. No variation or alteration of these Terms and Conditions by the Tutor shall be valid unless approved in writing by Student Xpress.
d. The Tutor and Student Xpress acknowledge that these terms govern legal rights and obligations between them.
2. Status of Tutors
a. The Tutor is a self-employed tutor and nothing contained within this Agreement shall constitute the relationship of employer and employee and/or worker or a partnership between the Company and the Tutor. Student Xpress acts as an agent for the Tutor by introducing them to suitable Clients.
b. Once a tutoring position has been confirmed, you are entering into a contract between you (the Tutor) and the Client (the Student, or the Student’s parent/guardian). This contract can be found above on this page.
c. The Terms of contract entered into by you with the Client shall be in the form provided by Student Xpress. Save where expressly provided for in these Terms, the Tutor has no power or authority to increase, reduce, or vary the tuition as set out or referred to in these Terms or to alter or waive any of these Terms or to bind or commit the Company in any way.
a. The Tutor undertakes to duly and promptly pay all income tax and national insurance contributions in relation to all charges and sums payable to the Tutor by the Company and shall be responsible for completing and submitting all relevant assessments, returns and other information to HM Revenue & Customs in relation to such charges and sums and to taxation affairs generally.
b. The Tutor shall indemnify the Company and keep the Company fully and effectively indemnified against all income tax, national insurance contributions and related penalties and/or interest in respect of any charges paid or payable by the Company to the Tutor for the Tuition, and any reasonable costs incurred by the Company in recovering any such sum due by the Tutor to the Company under this paragraph.
4. Tutor’s Responsibilities
a. The Tutor should carry out the tutoring services in a professional manner with due skill, diligence and care.
b. The Tutor is responsible for the content of lessons. These are to be carried out with proper preparation in accordance with a particular course of study, and in accordance with the Client’s instructions and/or relevant exam syllabus.
c. Although Student Xpress has some teaching resources and may be able to support Tutors by providing suitable materials, Tutors should be aware that they are responsible for providing all reasonable teaching materials.
d. Provided the Client gives clear prior consent in writing, the Tutor may obtain educational resources such as textbooks on behalf of the Client/Student. Student Xpress must be informed of any such arrangement to obtain educational resources, and will arrange reimbursement for the Tutor via invoice to the Client. Tutors are reminded that in accordance with section 6 of this agreement, they agree not to accept funds directly from the Client for any reason.
e. Tutors are responsible for keeping their time sheets up to date. This is a standard record of all lessons taught, which is to be signed by the Client after each lesson. If you are late in submitting these time sheets or there is incorrect information on them, your payment may be delayed. If a Client disputes hours and the Tutor does not have a signed time sheet for the hours in question, we will be unlikely to be able to pay the Tutor for those hours.
f. The Tutor will write an assessment for the Student prior to their first lesson with the Student, and submit it to Student Xpress prior to the first lesson so that it can be checked and approved. The Student will carry out this assessment during the first lesson. Within 24 hours of the first lesson the Tutor must write a detailed critical analysis of how the Student did on the assessment, particularly focusing on areas of strength and weakness and what should be worked on during the course of tuition.
g. If the Tutor ceases to work with Student Xpress during a course of tuition, or ceases to work with a particular Student, either at their own behest or the behest of the Client, and the Student is continuing with their course of tuition from Student Xpress, the Tutor will draft a final report. This report will describe the work that the Tutor has done with the Student, and the work that remains to be done. It will describe the Student’s areas of strength and areas of weakness. The aim of the report will be to enable a new Tutor to pick up where the old Tutor stopped.
h. Tutors are expected to be responsive when contacted by Student Xpress. If you persistently fail to respond to communication from Student Xpress (via email or telephone or both) then we reserve the right to remove you from our books.
i. We also reserve the right to remove you from our books for breaching this agreement in any way, including but not limited to breaching section 11 (truthfulness of information given to Student Xpress). In addition we reserve the right to remove you from our books due to unreasonable, inappropriate or rude behaviour such that we feel we are unable to act as your agent.
5. Private Arrangements
a. In consideration of Student Xpress providing you with Students, you are not permitted to make private arrangements for tuition with Clients introduced by Student Xpress or with new Client introduced by Student Xpress’ Clients. Should you breach this obligation, you will be liable to account to Student Xpress for all sums received by you from the Client/new Client without deduction and Student Xpress shall be entitled to obtain an injunction against you to prevent further breaches. This obligation shall continue notwithstanding termination or completion or other discharge of this Agreement.
b. Any work referred to a Tutor by a Client of Student Xpress must be billed through Student Xpress on your behalf. Student Xpress is willing to negotiate on commission for new Clients referred to you by our Clients but Student Xpress must process the billing and bookings must be through Student Xpress.
c. The Tutor will not provide or agree to provide any services or carry out any work for the Client or the Student other than the Tuition, save with the prior consent of Student Xpress.
a. Student Xpress will agree the fee structure with the Client and this may not be changed by the Tutor or the Client without written authority of Student Xpress.
b. Student Xpress collects fees due from Students/Clients and passes them on to you, net of a commission. Payments will only be made after payment has been received from the Client.
c. You will not be paid directly by the Client. You will not be entitled to receive your fee until Student Xpress has received payment from the Client. If Student Xpress does not receive payment in reasonable time, Tutors may obtain written permission from Student Xpress to invoice the Client directly.
d. You must not accept any payment direct from the Client without written permission from Student Xpress. Should you do so, all sums received by you will be immediately payable to Student Xpress and shall be actionable through the Courts without further notice to you.
7. Cancellation Policy
a. The Tutor will provide to the Client notice of any proposed holiday dates and request the same from the Client, in order to schedule lessons at a convenient time for both parties. The Tutor must notify Student Xpress of the schedule agreed.
b. In the event of cancellation of a scheduled lesson, Student Xpress must be informed and an alternative date will be agreed between Client and Tutor. The notification of Student Xpress of the cancellation and alternative Session date will speed up administration and prevent delays to your payment.
c. Tutors should be aware that Clients must give notice of cancellation of any session more than six hours before the session is due to begin. If notice is given by that time, there is no charge to rearrange the session, and the Tutor is not paid for a session that has not been taught.
d. If notice is given within six hours of the start time of the session, there are two options. If the Tutor views the reason for cancellation as being unavoidable, and they choose not to charge for the session, then Student Xpress will not charge the Client for the Session on behalf of the Tutor. If the Tutor does not deem the reason for cancellation to be unavoidable, or requires payment nonetheless, Student Xpress will charge the Client for the first hour of the Session on behalf of the Tutor and will pass on the Tutor’s fees net of commission as usual.
a. Student Xpress does not accept any liability for any claims by the Client arising out of or related to the carrying out of the tutoring by you and you agree to indemnify Student Xpress without limit in respect of any such claims.
b. The Company shall have no liability to the Tutor for any loss, damage, expenses, payments or injury which the Tutor may incur arising from the security or state or condition of any premises in which the Tuition is provided or from any act or omission of the Client, the Student or any third party occurring on any such premises or otherwise during the course of or in connection with the provision of the Tuition.
c. The Company shall have no liability for any loss or damage arising directly or indirectly from any act or omission of the Tutor. The Tutor shall indemnify the Company and keep the Company fully and effectively indemnified on demand against any actions, claims, costs, losses, damages, expenses, liabilities and payments which may be brought against or suffered or incurred by the Company as a result of or in connection with, directly or indirectly, the provision of the Tuition by the Tutor, any act or omission by the Tutor, and any breach or non performance of these Terms or the Terms of the Agreement between the Tutor and the Client by the Tutor.
d. Student Xpress does not exclude liability that is not permitted to be excluded by law, and in particular we do not exclude liability for death or personal injury arising from Student Xpress’ own negligence.
a. The Tutor undertakes that they will not at any time during or after the conclusion of this agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of Student Xpress, except that you may disclose Student Xpress’ confidential information as may be required by law, court order, or any governmental or regulatory authority.
b. The Tutor undertakes not to make use of confidential information encountered through association with Student Xpress for any purpose other than to perform your obligations under this Agreement.
10. Data Protection Act
a. Student Xpress uses tutor data for the purposes of the services that it provides. Tutors providing personal data consent to the use of that data by Student Xpress for the purpose of effecting introductions to Clients, for billing and fee collection purposes and to enable Student Xpress to contact the Tutor from time to time. If you would like additional information, we encourage you to read our Privacy and Data Collection Policy on our website.
11. Truthfulness and Accuracy
a. The Tutor warrants and represents to the Company that all written and oral statements and information provided by the Tutor to the Company for the purpose of or in connection with the Tuition, including (but not limited to) personal information about the Tutor and/or your qualifications, credentials, references and suitability for providing the Tuition were when provided, and remain, true, complete and accurate.
b. If anything occurs which materially changes the information originally provided, such as but not limited to you being convicted of an offence subsequent to your DBS check, you must inform the Company of this information in order that the information provided to the Company about yourself remains truthful and accurate.